Nos Communicare Case Study

To support its security and compliance requirements and maintain ISO certifications, Nos Communicare, a UK-based telecommunications and IT services provider, worked with Hicomply to bring structure, visibility, and efficiency to its compliance processes. 

We helped Nos Communicare accelerate accreditation, strengthen its security foundations, and create a more structured approach to managing compliance and audits.

Pete Hughes, Director at Nos Communicare, explained:

‍“Everything just looked so much easier to navigate and use. Once we had the demonstration and walkthrough, we couldn’t believe how much easier it was going to make things for us. It absolutely changed the landscape for us completely.”

Overview

As Nos Communicare continued to grow and work with larger public sector customers, maintaining strong compliance processes and certifications became increasingly important. 

However, managing compliance manually was time-consuming and difficult to maintain consistently alongside day-to-day business operations. The business needed a more structured and efficient way to manage documentation, policies, audit evidence and compliance processes, while ensuring certifications could be maintained and audits could be completed smoothly and efficiently.

By implementing Hicomply’s platform, Nos Communicare was able to move from a manual, reactive approach to compliance to a more structured, ongoing management approach that supports the business as it continues to grow.

The Challenge 

Nos Communicare originally managed its compliance and accreditation processes manually. As the business grew and continued working with large public sector customers, maintaining certifications and demonstrating compliance became increasingly time-consuming and difficult to manage.

Key challenges included:

• Manual management of compliance and accreditation processes 
• Months of preparation required ahead of audits 
• Time spent reviewing documentation, updating policies, and gathering evidence 
• Difficulty maintaining consistent and up-to-date documentation 
• Significant administrative burden on the team 
• Audit preparation taking a large amount of time each year 
• Compliance managed reactively rather than continuously 
• The need for a more structured, efficient, and scalable approach 

Nos Communicare needed a solution that would allow them to manage compliance continuously, maintain certifications and reduce the time and effort required to prepare for audits.

The Solution 

Nos Communicare implemented Hicomply to bring structure, visibility and consistency to its compliance and governance processes. By moving away from manual processes and spreadsheets to a centralised compliance platform, the team were able to manage policies, documentation, audit evidence, and compliance activities in one place. Tasks that previously took hours, such as gathering audit evidence, reviewing policies and updating documentation, could now be completed much more quickly and consistently.

Rather than spending a full month each year preparing for audits, compliance activities could now be spread throughout the year, with regular reviews, updates and checks carried out as part of normal business operations. This significantly reduced the pressure and workload associated with audit preparation. Hicomply also provided ongoing support and guidance, helping Nos Communicare not only manage certifications, but also strengthen their wider compliance and governance processes as the business evolved.

The Outcome 

Nos Communicare has seen significant improvements across their compliance and audit processes, including:

• Reduced time spent preparing for audits and maintaining compliance 
• Improved compliance readiness throughout the year 
• Policies, documentation, and audit evidence managed in one central location 
• Greater confidence in demonstrating compliance during audits 
• Audits completed with minimal disruption to day-to-day business operations 
• A smoother and more predictable audit process 
• A move from a manual, reactive compliance process to a structured, efficient, and ongoing compliance management approach

Why Hicomply? 

For Nos Communicare, choosing Hicomply was about more than implementing a compliance platform. The business needed a solution that would support its compliance processes as it grew and provide ongoing support when needed.

Now, Nos Communicare has reduced audit preparation time, improved compliance readiness and introduced a more structured approach to managing compliance across the business. Audits are now completed with minimal disruption and compliance is managed continuously throughout the year.

Over time, the relationship has developed into an ongoing partnership, supporting Nos Communicare as its compliance and governance requirements continue to evolve.

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