Net-Defence Case Study

Streamlining compliance for a resilience-first business

Net-Defence, a leader in cyber resilience and IT MSP services, was looking for a smarter, faster, and more efficient way to manage compliance and safeguard their certifications. Spreadsheets and manual processes weren’t cutting it. That’s where Hicomply came in.

The result? Greater visibility, tighter compliance, and a lot less stress. 

“The things that we've seen this product and service deliver has far exceeded what we originally thought we would get from it."
MD, Net-Defence

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Overview

Net-Defence delivers cost-effective cyber resilience and telephony solutions to businesses across the UK. At their core is business resilience as a service – combining services, systems, and support to keep organisations secure, agile, and audit-ready.

As a company trusted to protect customer data and business continuity, they needed a solution to support their certifications – without the admin overload.

The Challenge

Before Hicomply, managing compliance at Net-Defence meant endless spreadsheets, scattered documentation, and hours of manual input – all of which made maintaining ISO 27001 a time-consuming and error-prone process.

They needed a system that could simplify everything – helping them stay compliant, reduce risk, and free up valuable internal resources.

The Solution

Hicomply’s all-in-one compliance platform helped Net-Defence turn their compliance processes from a pain point into a competitive advantage. With built-in automation and hands-on support, the platform ticked every box.

Key benefits:

• Centralised control: One intuitive platform for managing policies, risk assessments, procedures, and audits.
• Faster compliance: Automated workflows and ready-to-go templates cut manual effort by up to 50%.
• Expert support: The Customer Success team were on-hand from day one, helping Net-Defence navigate every step of the certification process.
• Future-proofing: Scalable and flexible – laying the groundwork for future compliance goals beyond ISO 27001.

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The Outcome

Thanks to Hicomply, Net-Defence now has complete visibility over their compliance landscape. They’ve reduced admin overhead, removed room for error, and secured their ISO 27001 certification with confidence.

“Internally as a business, it helps us maintain those certifications that are critical to the success of both us and our customers – maintaining our efficiencies and really doing the best we can with our resources internally.”

Why Hicomply?

Ease of use: “A key driver in us choosing Hicomply as our solution was ease of use, from both a management and an administrative level, but also from an end user. It was super simple for us to be able to maintain, report from and to just generally use from start to finish."

Peace of mind: “It really delivers peace of mind to me as managing director of an organisation that we are constantly compliant when measuring it, we know where we’ve got any deficiencies, and we’re dealing with them well ahead of any recertification audit.”

Supportive team: “Whether we’re dealing with a technical issue, help, support, or future changes, they’re there every step of the way, and have been right from us having those initial discussions, right up to us retaining our certification.”

“Our experience overall from my head of compliance, to the management team and myself, we can only use one word – outstanding.

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Ready to simplify your compliance journey like Net-Defence? Book a demo with Hicomply today and achieve certification with confidence.