Gorgias is a customer support and helpdesk software that enables businesses to streamline their customer support operations by centralising customer communications across multiple channels, such as email, chat, social media, phone, and more.

The platform uses automation and AI-powered tools to help customer support teams manage high volumes of customer inquiries and requests more efficiently. It can help businesses to automate responses to frequently asked questions, provide personalised responses based on customer information and preferences, and route customer inquiries to the right agents or teams.

Gorgias also integrates with popular e-commerce platforms, such as Shopify, Magento, and WooCommerce, allowing businesses to access customer data and order information from their support dashboard. This can help support teams to quickly address customer concerns, such as order updates or returns, and improve the overall customer experience.

Overall, Gorgias helps businesses to improve their customer support operations by streamlining communications, automating responses, and providing personalised support at scale.

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Risk Management

Compliance Reporting

Policy Management

Incident Management

Audits and Assessments

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Risk Management

Identify, assess, and mitigate security risks with an integrated risk register.Hicomply’s automated risk management software maps controls across ISO 27001, SOC 2, and NIST frameworks — helping teams track risk treatment plans, assign ownership, and monitor real-time compliance status.Build a resilient ISMS that reduces audit findings and demonstrates continuous improvement.

Compliance Reporting

Generate instant, audit-ready compliance reports across multiple frameworks — from ISO 27001 and SOC 2 to GDPR, DORA, and NHS DSPT.Automated evidence collection and built-in dashboards provide a single source of truth for your compliance posture, saving weeks of manual work during audits.

Policy Management

Centralise, version, and publish all your information security policies in one place.Hicomply automates approvals, reminders, and distribution, ensuring your ISMS documentation stays current and aligned with frameworks like ISO 42001 and NIST CSF.Say goodbye to outdated PDFs — manage policies dynamically and maintain full traceability.

Incident Management

Capture, investigate, and resolve security incidents with structured workflows and automated evidence trails.Hicomply integrates with ticketing tools like Jira, Zendesk, and Azure DevOps to streamline incident response and link findings to risk and control updates — a key step for SOC 2 Type II readiness.

Audits and Assessments

Simplify internal and external audit preparation with built-in audit templates and automated task assignments.
Hicomply’s audit management platform aligns with ISO 27001, ISO 9001, and ISO 14001, giving teams a clear overview of control effectiveness, audit evidence, and corrective actions — all from one dashboard.