Jira Service Management is an IT service management (ITSM) software that is designed to help businesses manage their IT services and support requests. It provides a centralised platform for IT teams to manage incidents, problems, changes, and service requests.

Jira Service Management allows IT teams to create a service desk, manage tickets, track progress, and communicate with customers through various channels like email, chat, and self-service portals. It also includes features like automation, SLA management, and knowledge base management to help teams improve their service delivery and customer satisfaction.

Jira Service Management integrates with a wide range of business tools like Confluence, Slack, and Salesforce to provide a more seamless service management experience. It also includes features like reporting and analytics to help teams measure their performance and optimise their processes.

Overall, Jira Service Management is a comprehensive ITSM software that helps businesses to manage their IT services more efficiently, improve their service quality, and reduce their operational costs.

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Risk Management

Compliance Reporting

Policy Management

Incident Management

Audits and Assessments

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Risk Management

Identify, assess, and mitigate security risks with an integrated risk register.Hicomply’s automated risk management software maps controls across ISO 27001, SOC 2, and NIST frameworks — helping teams track risk treatment plans, assign ownership, and monitor real-time compliance status.Build a resilient ISMS that reduces audit findings and demonstrates continuous improvement.

Compliance Reporting

Generate instant, audit-ready compliance reports across multiple frameworks — from ISO 27001 and SOC 2 to GDPR, DORA, and NHS DSPT.Automated evidence collection and built-in dashboards provide a single source of truth for your compliance posture, saving weeks of manual work during audits.

Policy Management

Centralise, version, and publish all your information security policies in one place.Hicomply automates approvals, reminders, and distribution, ensuring your ISMS documentation stays current and aligned with frameworks like ISO 42001 and NIST CSF.Say goodbye to outdated PDFs — manage policies dynamically and maintain full traceability.

Incident Management

Capture, investigate, and resolve security incidents with structured workflows and automated evidence trails.Hicomply integrates with ticketing tools like Jira, Zendesk, and Azure DevOps to streamline incident response and link findings to risk and control updates — a key step for SOC 2 Type II readiness.

Audits and Assessments

Simplify internal and external audit preparation with built-in audit templates and automated task assignments.
Hicomply’s audit management platform aligns with ISO 27001, ISO 9001, and ISO 14001, giving teams a clear overview of control effectiveness, audit evidence, and corrective actions — all from one dashboard.