FreshService is a cloud-based IT service management (ITSM) software that helps organisations streamline their IT operations. It provides a variety of tools and features to manage IT-related tasks such as ticketing, asset management, change management, problem management, and service catalog.

With Freshservice, businesses can centralise their IT service requests and automate workflows, improving efficiency and reducing response times. The software also offers customizable self-service portals and knowledge bases, empowering end-users to find answers to their questions and troubleshoot their own issues.

Freshservice also provides analytics and reporting features, enabling businesses to track metrics such as ticket volume, resolution time, and customer satisfaction, and make data-driven decisions to improve their IT service delivery.

Overall, Freshservice aims to simplify IT operations and improve the overall IT experience for both IT teams and end-users.

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Risk Management

Compliance Reporting

Policy Management

Incident Management

Audits and Assessments

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Risk Management

Identify, assess, and mitigate security risks with an integrated risk register.Hicomply’s automated risk management software maps controls across ISO 27001, SOC 2, and NIST frameworks — helping teams track risk treatment plans, assign ownership, and monitor real-time compliance status.Build a resilient ISMS that reduces audit findings and demonstrates continuous improvement.

Compliance Reporting

Generate instant, audit-ready compliance reports across multiple frameworks — from ISO 27001 and SOC 2 to GDPR, DORA, and NHS DSPT.Automated evidence collection and built-in dashboards provide a single source of truth for your compliance posture, saving weeks of manual work during audits.

Policy Management

Centralise, version, and publish all your information security policies in one place.Hicomply automates approvals, reminders, and distribution, ensuring your ISMS documentation stays current and aligned with frameworks like ISO 42001 and NIST CSF.Say goodbye to outdated PDFs — manage policies dynamically and maintain full traceability.

Incident Management

Capture, investigate, and resolve security incidents with structured workflows and automated evidence trails.Hicomply integrates with ticketing tools like Jira, Zendesk, and Azure DevOps to streamline incident response and link findings to risk and control updates — a key step for SOC 2 Type II readiness.

Audits and Assessments

Simplify internal and external audit preparation with built-in audit templates and automated task assignments.
Hicomply’s audit management platform aligns with ISO 27001, ISO 9001, and ISO 14001, giving teams a clear overview of control effectiveness, audit evidence, and corrective actions — all from one dashboard.